At Houzz Pro (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website houzz-pro.com (the “Site”) and use our services.
By using our Site, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Site.
Information We Collect
Information You Provide to Us
We may collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, and profile information when you create an account
- Communication Data: Information you provide when contacting us, including messages, comments, questions, and feedback
- Newsletter Subscriptions: Email address when you subscribe to our newsletters or updates
- Survey Responses: Information you provide when participating in surveys or feedback forms
- Project Information: Details about your home improvement projects when you share them with us
Information Automatically Collected
When you visit our Site, we may automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device type, and unique device identifiers
- Usage Information: Pages visited, time spent on pages, click-through rates, and other usage statistics
- Location Information: General geographic location based on IP address
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- To provide, operate, and maintain our website and services
- To process and respond to your inquiries and requests
- To send you newsletters, tips, and updates (with your consent)
- To personalize your experience on our Site
Communication
- To communicate with you about our services, updates, and promotional offers
- To respond to your comments, questions, and customer service requests
- To send administrative information such as changes to our terms or policies
Analytics and Improvement
- To analyze how our Site is used and improve our content and services
- To monitor and analyze usage trends and preferences
- To enhance user experience and optimize our website performance
Legal and Security
- To protect against fraud, unauthorized access, and other illegal activities
- To comply with legal obligations and enforce our terms of service
- To resolve disputes and troubles
Consent
We may share your information with your explicit consent for purposes not covered by this Privacy Policy.
Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Provide personalized content and advertisements
- Improve site functionality and performance
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors use our site
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our Site.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Employee training on data protection practices
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
- Request access to the personal information we hold about you
- Request a copy of your information in a portable format
Correction and Update
- Request correction of inaccurate or incomplete information
- Update your account information at any time
Deletion
- Request deletion of your personal information (subject to legal requirements)
- Close your account and have your information removed
Opt-Out
- Unsubscribe from marketing emails at any time
- Opt out of certain data collection practices
Restrict Processing
- Request that we limit how we use your information
To exercise these rights, please contact us using the information provided below.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.